Refund policy

Returns Policy for Covenant Brands

At Covenant Brands SA, we want you to love every piece you receive and feel confident spreading God's Word through our apparel and jewellery. Please read our returns policy carefully.

Our Promise

Every item is crafted with love and prayer. If you’re not completely satisfied with your purchase, we're here to help make it right.

1. Return Window

You have 7 days from the date you receive your order to initiate a return or exchange. After 7 days, unfortunately, we can’t offer you a refund or exchange.

2. Eligibility for Return

To be eligible for a return or exchange:

  • Your item must be unused, unworn, and in the same condition that you received it.
  • It must be in its original packaging, including any tags attached.
  • Proof of purchase (your order number or receipt) is required.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately at office@covenantbrands.co.za if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right for you as quickly as possible.

4. Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on:

  • Sale items
  • Gift cards
  • Custom products such as special orders or personalised items.

5. How to Initiate a Return or Exchange

  • Contact Us: Please email us at office@covenantbrands.co.za within 7 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return/exchange.
  • Wait for Approval: We will review your request and get back to you with instructions on how to proceed, usually within 2-3 business days. Please do not send your item back until you have received approval and instructions from us.
  • Package Your Item: Once approved, securely package your item(s) in their original packaging.
  • Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Consumer Responsibilities

The consumer is responsible for:

  • Covering any costs associated with the return of goods.
  • Ensuring that returned items are securely packaged to prevent damage during transit.

7. Exchanges

We understand that finding the perfect fit is important! Please use the size charts with individual garment measurements before ordering.

If you ordered the incorrect size, we will gladly exchange the garment for the correct size (providing that we do have the item in stock).

Please note: You, as the customer, will be liable for the courier costs involved, both to send back the incorrect item as well as to receive the new one.

8. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at office@covenantbrands.co.za.

Questions?

If you have any questions regarding our returns policy, please don't hesitate to contact us at office@covenantbrands.co.za. We're here to help and grow with you as a family of faith!